E-Bills or electronic billing statements may be generated in the MyRoanoke student portal at any time. However if billing has not occurred for the term or financial aid awarded, the picture would not be complete. Fall semester billing is available by July 10th with spring semester billing occurring in mid November. E-Billing is accessible for students and meets the expectations of families today as they manage most of their bills online. It is also our way of contributing to the campus wide green initiatives.
Students are responsible for the account balance, viewing their account info or statements, and ensuring the information is available to anyone assisting them with your financial obligation to Roanoke College. Our Student Web Self Service brochure may be a helpful reference for families.
Statements may be printed or saved as a pdf document in a secure folder or sent as an emailed attachment to parents if needed. The college often hears about the needs of families today to have billing sent to more than one parent or other third parties that might be helping with tuition. Due to FERPA restrictions our office cannot always fulfill those requests without the student's permission but our process allows students to have that ability at their fingertips.
Online payments for student accounts may also be done in MyRoanoke student portal, select Student Financial Information, then View Account and Make Payment. There are two tabs available - Account Activity or Make a Payment. Statements are available from the Account Activity tab. Roanoke College continues to accept all four types of credit/debit cards (2.7% convenience fee paid by cardholder) along with the option of eCheck transactions ($1.75 fee) online. Check payments may be also mailed in to our office. As the college meets stricter PCI DSS compliance for credit card information, we encourage families to use the online area to do credit card payments.
Students are able to grant parent access from WebAdvisor if desired. Parents would then receive their own log in and password but would enter thru Parent Access on the Parent page. The parent view of student accounts is only a summary view but payments may be made online. However with the time frame for payments, often students are home prior to due dates.
Deposits may be paid from the Roanoke College website under Current Students -> Click on Returning Students Deposit on the left sidebar. The 7 digit student ID/account number will be needed to enter.
It is very important that parent address and email be updated in our system as these are used for many campus communications. Students can do this at the Registrar's Office webpage online or by going by their office in the Administration Building.
If you have any questions or suggestions, feel free to contact the Business Office at (540) 375-2255 or toll free (877) 826-9356.