The IT Receptionist/Switchboard is an entry level position used to prepare student workers for various positions such as the ones listed below. Here they will answer the main switchboard phone for Roanoke College, check in student and faculty/staff laptops, and develop skills with Microsoft Office products as they work through the certifications and courses.
IT Administrative Assistants are charged with helping the departmental staff with assignments and projects, as well as being responsible for departmental tasks. While extensive technological knowledge is not necessary, working knowledge of Microsoft Office programs and general computer proficiency are required. Administrative Assistants must also be familiar with the inner workings of the Information Technology Department. Tasks include, but are not limited to: departmental errands, processing student time sheets, completing special projects as assigned, creating informational brochures, updating the departmental website, and general office duties.
The IT Student Technicians perform a wide variety of tasks for the IT department. Their duties include maintaining the computer labs on campus, repairing student-owned computers and troubleshooting faculty and staff computers. Additionally, technicians may find themselves troubleshooting network-related issues, printer problems, and other random college-owned peripherals such as scanners, cameras, cell phones, telephones, etc. IT Student Technicians are also encouraged to research training opportunities that would benefit their job as a Technician and their chosen technology-related career path. Limited funding is available for qualifying training opportunities.
Media Classroom Support
Instructional Technology Resource Center assistants work to support college Audio Visual systems on several fronts. Most days they assist students and faculty that wish to borrow AV equipment for class related uses, assist people in the ITRC computer lab with video editing or photography projects, and man the telephones for the ITRC staff. They may also be called upon to help troubleshoot and repair AV equipment problems within the College Technology Classrooms. Additionally, they may be asked to help convert video from DV tape to DVDs, make copies of DVDs, scan 35mm slides in Photoshop, record audio from phonograph records to MP3 or CD, help convert videos for use on Blackboard or YouTube, or help setup equipment for Powerpoint presentations. ITRC Assistants are also encouraged to research training opportunities that would benefit their job as a Technician and their chosen technology-related career path.
Technical Support Desk (Helpdesk)
The IT Technical Support Desk is the primary point of communication in User Support and requires extensive knowledge in a variety of areas. Computer related support for faculty, staff, students, and alum is handled by the Support Desk via phone and e-mail. Customer Services skills are essential. Students who work the Technical Support Desk often complete certifications in Microsoft Office products. These certifications are funded by the IT department.