Telephone and Voicemail
VoIP Phone and Voice Mail Training
Follow these online tutorials based upon your phone model number.
Helpful Hints:
How do I transfer a call:
• When you have someone on the phone look at the LCD screen and find Transfer
• Press Transfer and put the extension that you want to transfer to
• After first ring press Transfer again, then hang up
Transfer directly to voicemail:
• Press Transfer
• Dial 2066
• When you get the Opening Greeting from Cisco Press #
• Dial the number that you want the voicemail left in
• Hit Transfer
• Hang up
How do I get my Greeting and Name on my Voicemail
• On your VoIP phone Press Messages
• Put in your Password … Default is 1024
• Listen to the tutorial .. she will tell you everything you need to do. Please put your name AND a personal greeting on. The name is for the directory and the personal greeting is what people hear when they get your voicemail.
Call Voicemail from Off Campus:
• Dial 375-2066 (or dial your own office number and wait for voicemail to pick up)
• When you hear the Opening Greeting from Cisco, press *
• She will ask for your ID number .. this is your four digit phone extension plus # (example: 2581#)
• She will ask for your password ... If you have not already done so, please change the password from the default 1024 to one that you want to use. Put a # at the end
• Now you are in your voicemail box
• Listen to the tutorial for your options
From anyone's phone on campus you will be able to check your own voicemail:
• Press the Messages button on anyone's phone
• Press *
• It will ask you to "Please enter your ID number". This is your four digit extension followed by #
• Put in your password
