Maroon Alerts Frequently Asked Questions
Who can get Maroon Alerts?
The Maroon Alerts system is designed for students, faculty and staff who may be affected directly by an emergency situation on or nearby the campus. Students are now auto-enrolled to allow the college to contact as many students as possible in emergencies.
Will my cell phone number be kept confidential?
Yes. Cell phone numbers obtained by Maroon Alerts are not shared or sold to any other systems or services.
How many Maroon Alerts text messages will I receive?
Maroon Alerts text and e-mail messages will be sent only to alert you to emergency situations when there is an imminent threat to public safety. If you sign up for weather-related alerts, you will also receive Maroon Alerts when weather conditions impact the College's operating schedule. The exact number is difficult to predict, but there should be very few. You will receive messages within seconds of their transmission, assuming your cell phone is powered on.
What do I need to get Maroon Alerts, and how much does it cost?
All you need is a cell phone with text messaging capabilities. There is no charge to users for signing up. Individual cell phone plans will apply normal charges for the text message.
What if I change my cell phone service provider or phone number?
If you change your phone number or cellular service provider, you need to make the appropriate changes to your Maroon Alerts account to avoid an interruption in service.
To modify or add your cell number on your RC account:
- Login to MyRoanoke and select Web Advisor
- Select User Account
- Select Address Change
- Scroll down to Phone Number section and make the necessary changes
- Click Submit when finished
How do I sign up for Maroon Alerts?
Students are already enrolled, once they have paid the deposit to enroll as a Roanoke College student.
Faculty and staff who wish to enroll should follow these steps, which also appear on the Web site, to register as a Maroon Alerts user:
- Complete the online form. (You'll need to create a separate user name and password from your Roanoke College account.)
- After you hit Create Account, a confirmation page will appear and ask you for your validation code.
- Check your cell phone - You should receive a text message with a 4-digit validation code. (The message should come from firstname.lastname@example.org.)
- Enter the code on the confirmation page and hit Validate. That's it-you're signed up!
What is my username and password?
At the Maroon Alerts sign-up Web page, you will be prompted to create an account especially for Maroon Alerts. This is different from any information stored on the Roanoke College network. You can choose a similar or dissimilar username and password, but they are not related to those on the Roanoke College network and, therefore, will not change when you change your Roanoke College network information.
What if I am not able to register?
For registration assistance, e-mail your mobile phone number and the name of your provider to support@e2Campus.com . Indicate you want to register with Roanoke College's Maroon Alerts system.
What is e2Campus?
e2Campus is the off-site vendor with whom Roanoke College has contracted to provide the Maroon Alerts service. There are advantages to having an off-site vendor host the service. For example, if a widespread power outage affected Roanoke's campus, we could still use the e2Campus service to communicate with Maroon Alerts users.
How can I opt-out of Maroon Alerts?
Students are auto-enrolled but if you would like, you can opt-out (discontinue) at any time
by contacting the Roanoke College HelpDesk at email@example.com or 540-375-2225.
What will the Maroon Alerts tell me?
A short text message will state the type of threat and indicate suggested action. For instance, in the event of a hurricane threat: Hurricane-force winds expected at [time]. Shelter inside. See www.roanoke.edu." Because the messages must be brief, you will often be directed to go to the College's Web site for more details.
I don't have text messaging on my cell phone. Will I still be notified by email?
Yes, the college will continue to use all-campus e-mails to notify the campus community of emergency situations. In weather cases, the college will also notify local news media as it has in the past. Maroon Alerts also offers an e-mail distribution also so even those who do not use text messaging can sign up for e-mail delivery of Maroon Alerts.
How do I opt-out of Maroon Alerts?
Text STOP to 79516.
An important reminder : The Roanoke College Web site is the primary and most complete resource for current emergency information. Maroon Alerts is just one of the methods the College will use to communicate emergency information. If appropriate, global e-mails, the telephone switchboard, flyers, local media and other communication tools will also be used.