Student Room and Board Account Adjustments

Dear Students and Parents,

I know these are incredibly difficult times, and hope that this letter finds you and your loved ones safe and well.

Thank you for your patience as we worked through the details and implications of the COVID-19 disruption.  We are pleased to step forward in these challenging days with positive news regarding your room and board account adjustments. Our effort has been to be fair to all students who lived on campus or took part in the meal plan by providing the adjustments noted below.

Student Account Adjustments

Students who were charged for room and board this spring semester will receive a prorated adjustment on their student account based on the proportion of the semester they were no longer living on campus.

Meal Plan Adjustments for Off-Campus Students

Off-campus students who purchased a meal plan will also receive a prorated account adjustment.

Adjustments by April 16

The Student Accounts office is working to calculate each individual adjustment and will apply the adjustment to student accounts by April 16, 2020. Students may view the status of their account in Self Service – Student Finance on the Account Activity tab on April 16.

If students had a balance outstanding on their account, the credit will go toward that balance.

Graduating seniors will automatically receive a disbursement of any remaining credit balance, including unspent Maroon Money.  For May graduates, reimbursements will be processed back to the student or payer on the account over the next two weeks. For faster processing, it is beneficial for students to have bank account information entered and designated for Reimbursements & Refunds. Students may add this online in Self Service – Banking.  If there is no online bank account information, a check will be processed and mailed to the address linked to the account within two weeks. 

For returning students, any remaining credit balances will be automatically carried over to next semester unless a refund is requested. Should students require the refund now, and any outstanding balance is paid, refund requests may be submitted on the Refund Request Form on the Business Office webpage. Steps to enter banking information for electronic processing may also be found on this site.

The Business Office is available to assist you with any questions regarding adjustments to your account.  Additionally, you will receive further updates from the Business Office regarding financial information for students in the near future.

Please contact student account staff by email at studentaccounts@roanoke.edu.

Helping Students in Need

We know many families are in distress during this time and that some students may need additional assistance from the College. We have also been humbled by the many requests from our community members who want to help. For those who are interested in donating their room and board account adjustments to our most in-need students, please reach out to Aaron Fetrow, Vice President for Resource Development, at fetrow@roanoke.edu. We expect that requests for help will grow in the days ahead.

Sending my best regards for your ongoing health and safety. 

Sincerely,

Mr. David B. Mowen

Vice President of Business Affairs

Business Affairs